According to KPLC, Kenyans will soon have to monitor power outages, so you will apply for connection online.
Kenya Power and Lighting Company (KPLC), the country’s electricity provider, has announced that customers will begin monitoring power outages and requesting power connections through its updated digital self-service platform. In a statement on Monday, Kenya Power said other services customers will enjoy on digital platforms include bill printing, targeted messaging and messaging, as well as access to official digital rate.
Kenya Power managing director Joseph Siror said the move was important to provide consumers with offshore services..
One of the key drivers of our current corporate strategy is digital transformation, and on this journey the customer remains the main focus. “As much as possible, we want to expand the scope of our self-service platform to provide more personalized service to our customers.”.
The energy provider said the move would come on the back of Customer Service Week 2024, with a focus on increasing customer engagement to improve service delivery.
Meanwhile, consumers can check their electricity bills and rates and report power outages and other incidents using the USSD code *977# and self-service platforms at Mypower App.
They can also submit their meter readings for correct billing and verify the authenticity of people claiming to be company employees.
The company said the number of customers using its self-service platform increased to 2.1 million from 1.7 million last year, thanks to positive customer interactions..
“Due to this growth, the number of interactions on the USSD platform and the Mypower app has increased to 19.89 million and 15.76 million,” the statement said in part.
“Increased use of digital platforms reduced 75% of foot traffic to corporate banking facilities.”
The company also said it has added 132 new employees to help with customer complaints..
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